Etiquette is such an incredibly important area. Gone are the days where a technically brilliant employee can get by being grumpy or non-communicative, simply riding on his or her competency coat tails. Businesses are becoming more and more aware of the necessity of a "culture fit" when employing staff. The recession has left many organisations with their...
Written by: Chip Conley Founder and Executive Chairman, Joie de Vivre Hospitality I entered Stanford Business School twenty-nine years ago as a naive twenty-one year old, the youngest in my class. One of my classmates immediately sized me up, asking "So, what did you specialize in before coming to get your MBA?" I said, "Growing up." Not satisfied with...