The Effective Executive Secretary / PA

An intensive two-day course that takes you beyond basic requirements of the average Secretary into the advanced skills and techniques you need to become a dynamic Executive Secretary/PA.

We show delegates how to work as a high level team with their bosses, jointly managing all aspects of their work competently, effectively and to the benefit of both parties

Excellent PAs /Executive Secretaries make their job seem simple. They also make their manager's job easier as they manage his/her schedule with confidence. They are always seen to be professional, competent and in control. They fully understand and engage their boss's objectives, and work actively to support them. They communicate exceptionally well, and take on and handle projects on their Boss's behalf.

As a Secretary, you already know how to type, send e-mails, use spreadsheets, do filing, use the modern tools of telephony etc. This course will show you the key value-adding skills needed to leverage the greatest advantage out of your essential team role. Increase your effectiveness ten-fold by applying the tools, skills and techniques you will be exposed to, and become a resource highly appreciated by your boss and organisation.

This intensive course will clarify the PA role for you, and equip you with the skills and attitudes to make a difference.

Key elements that will be covered during this intensive 2 day course include:

• Clarifying the expanded role of an Executive Secretary and understanding the full scope of the areas you need to address.
• Developing and working as a successful team with your manager, so that you are both more efficient and get more done.
• How an effective PA contributes to their managers success through aligned objectives.
• Managing office time - yours, your manager's and both together as a team.
• Projecting a "Personal PR" image that reflects positively on your boss and department.
• A Project Management Toolbox to help you set up and run small but complicated projects.
• Handling the additional stress you will expect to encounter as an Executive Secretary.

This training course is particularly suitable for those whose position has developed into a PA or Executive Secretary, those already in the position or people being considered for a promotion to a PA/Executive Secretary role.