Telephone Etiquette & Frontline Reception Skills

Not everyone is born with a perfect speaking manner and voice, but these are skills that can be easily acquired with the right training. Seminar Warehouse has developed a tailor-made 1-day workshop to suit the needs of the South African Receptionist. Presented by a leading communication and voice specialist, this workshop will equip Receptionists with the vital skills needed for surviving today's busy corporate environment.

This Telephone Etiquette workshop will also address the important areas of image, dress and deportment, which have a direct affect on face to face dealings with customers, suppliers and other visitors.

This essential 1-day workshop is the perfect training tool for those companies who value their corporate image, and recognise that a future client or customer's first impression of a company starts with the Receptionist or person who answers the telephone.

The benefits of attending this training include:

• Answering the telephone professionally and adapting your voice to communicate clearly
• Using a callers name correctly and appropriately during conversation
• Learning how to politely put someone on hold as well as transferring calls correctly and efficiently
• Taking thorough messages and carefully screening calls
• Ending calls courteously, even if the customer / client is chatty
• Dealing with angry or difficult people, or a sudden influx of callers
• Using effective listening techniques
• Professional image and dress guidelines
• Greeting visitors in a friendly yet professional manner
• Keeping calm in the face of stress and changing your approach according to each situation