Practical, Everyday Business Writing Skills for Secretaries and Pas

In the ever-changing South African corporate environment, Secretaries and Personal Assistants are now assuming added responsibilities.

As a Professional Assistant, you are the custodian of your manager's "brand". Among your various daily tasks is to ensure that all written communication that you send out is of the highest professional standard - as this links directly to your manager's reputation. You are the gatekeeper of communication both to and from your manager, and you need to ensure that any document leaving your office sets the right tone - and is flawless!

This two-day course will help imrove the quality of the business documents that you produce; ensuring you produce writing that is clear, concise, conversational, concrete, correct and above all, of a highly professional standard.

During this intensive, practical course, delegates will learn:

• Keys to keeping your writing simple, professional and readable
• Recommendations for enhancing the readability of your boss's documents
• Clear, essential rules to follow in all your email communication
• Mind mapping tools to use when starting a document from scratch
• Easy to remember formats for different types of correspondence
• Proven ways of using punctuation to increase the clarity of your message
• Creative methods for catching and keeping your reader's attention
• Suggestions on how to best incorporate graphs & tables into technical reports
• Ways to avoid common writing mistakes that make you look less professional
• An easy to use "fog index" to check the clarity of your writing

Practical Exercises to Reinforce the Theory!

During this course, you will undertake a series of practical exercises that will ensure that you are fully able to implement the skills learned on the course when you return to the office.