Essential Assertiveness Skills for Effective Secretaries & PAs

"Tell everyone what you want to do and someone will want to help you do it."             W. Clement Stone

Being an assertive secretary means that you get things done with the minimum of fuss, interact with colleagues, clients and superiors in a clear and professional manner as well as comman respect in your role as an efficient and influential office professional. Being assertive does not mean that you are the office dragon or the departmental grouch. It means that you are a clear communicator, who can easily convey your intentions and requirements, making it easier for everyone to know what you want - and if and how they need to contribute. Confidence is the most important part of assertive behaviour, and as you become more confident, life becomes easier. You are less plagued by self doubt, happier and more secure in your role and more likely to achieve your targets and goals.

"You cannot help men permanently by doing for them what they could and should do for themselves." Abraham Lincoln

This practical and eye-opening course will unlock a whole new world of effectiveness for you as you learn how to move confidently and professionally through the corporate world. By spending just one day with our expert consultant and coach, you will become a more vibrant and productive member of your team. No longer content to hide your light under a bushel, you will shine as you achieve more everyday.

By attending this course you will discover the key areas where Assertiveness will assist you in becoming super-efficient and successful:

• Take responsibility for yourself and your actions, without feeling the need to judge or blame others
• Stand up for what you believe in without seeming aggressive or selfish , whilst still ensuring you stay open-minded to others points of view
• Feel confident enough to ask as many questions as you need in order to fully understand any brief, thereby always achieving or over achieving, your goals and tasks
• Compromise during times of conflict without backing down or giving in - paving the way for mutual respect and problem solving
• Handle and take on board contstructive cticism without becoming defensive and learn how to disregard petty or unjustified criticism
• Focus on what's important & avoid being side tracked so that you can achieve results by completing your daily tasks
• Communicate assertively and clearly with those around you, ensuring they always know what your priorities are