Emotional Intelligence for PAs and Secretaries

"The sign of intelligent people is their ability to control emotions by the application of reason." Marya Mannes

As a secretary, you are faced with situations everyday where you need to use your intuition as a woman, and your common sense as a professional in order to succeed. Hectic workloads, conflicting priorities, prickly personalities, demanding colleagues, bosses and client all drain your emotional reserves - which can easily lead to burn out, less than perfect performance and even sick leave!

"...emotional intelligence emerges as a much stronger predictor of who will be mosr successful, because it is how we handle ourselves in our relationships that determine how well we do once we are given a job." Daniel Gorman 

By attending this course you will:

• Learn how to "get along" with everyone at work, gaining respect as an even-tempered colleague, in control, focused and who has integrity
• Take a good, honest look at yourself, and gain invaluable insights into how you interact and react in everyday situations - and what you could be doing differently
• Discover what drives people to act the way they do, and ensure your reactions are appropriate, professional and for the good of your organisation
• See how a heightened Emotional Intelligence helps you to deal calmly with conflict situations, difficult people and stressful times
• Learn how to work effectively within your team, getting results through others easily as you become someone everyone wants to work with
• Gain actual guidelines on how to manage your emotions on "bad" days to ensure they don't impede your ability to manage situations or damage relationships
• Use your heightened EQ to become more motivated, inspirational, flexible, influential, considerate, assertive, diplomatic and positive!