Time Management Techniques for Successful Debt Collection

Time is money. The more time you have to chase down debt, the more you will collect. The more effectively you manage your calls by placing them in the proven best collection periods, the better your success rate.

This course has been developed specifically for Credit and Collection Staff to provide practical, specific techniques to manage your time for better return - with a host of practical time management techniques that will significantly boost your productivity and contribution to your department and organisation.

Topics covered in this intensive 1 Day Program include:

• Improve your collection success rate by discovering the optimal time to place different types of collection calls
• Structuring your workload to ensure that overlapping tasks, interruptions and client queries do not affect your productivity
• Minimise wasted time on the phone by learning proven techniques to reduce the duration of incoming and outgoing calls
• Spend less time on administration by speeding up reports preparation utilising preparation and information gathering tools
• Increase your Prime Calling Time productivity by discovering ways to increase call handling rates
• Ensure your day is not disjointed and unproductive by strategically scheduling your appointments and meetings
• Get more out of each week by starting every day with a plan of what you want to achieve, and how you will achieve it
• Discovering effective fast tracking reconcilliation techniques, allowing you to limit the time you spend on paperwork