Team Leadership & Credit Control Skills for Credit Supervisors & Managers

This practical training course has been specially designed to give credit team leaders and supervisors the support they need, by grasping the essential skills and techniques that can be used to effectively manage a credit team.

The course will also address some of the higher level elements of credit control that a supervisor is expected to master, such as credit exception handling, account reviews and the implementation of the company's credit controls.

Your One-Day course agenda will include:

• Understanding the cost to the company of extending credit
• The principles of effective credit control
• The roles and objectives of an effective credit team leader
• Learning how best to lead, motivate and communicate with a credit team
• Coaching and training team members to improve their results & success rate
• Implementing the formal & informal aspects of your company's Credit Policy
• Handling requests for extended payment terms or additional credit
• Observing call rates, promises and actual receivables to spot trends or problems
• Using targets, objectives and KPI's to monitor team performance
• Dealing with unsatisfactory performance or unacceptable behaviour from your team