Practical Skills & Techniques for Successful Telephone Debt Collection

Price:	R2,350 Excluding VAT
Duration:	1 Day

Date:	Venue:	Price:
07 May 2012	JHB - Corporate Conference Centre	R2,350 Excluding VAT	Register Now
02 August 2012	JHB - Corporate Conference Centre	R2,350 Excluding VAT	Register Now
02 November 2012	JHB - Corporate Conference Centre	R2,350 Excluding VAT	Register Now
15 August 2012	CPT - Venue to be Confirmed	R2,350 Excluding VAT	Register Now
20 September 2012	DBN - Sicas Guesthouse	R2,350 Excluding VAT	Register Now

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Effective collectors need to consistently find new strategies, techniques and systems to maximise collections from slow or potentially bad debtors. This 1-day course will provide those at the forefront of debt collection with the latest skills and techniques available for the collection of debt in a highly effective yet customer friendly way.

Topics covered in this intensive 1 Day Program include:

Successful ways to approach the subject of receiving payment
The most common non-payment excuses and how to handle them
Innovative options for initiating a debt collection call and "breaking the ice"
Ways of dealing effectively with different personality types
The proven debt collection "Ladder of Success"
Telephone techniques to increase your effectiveness
The importance of call preparation
Knowing what you can and cannot say during a debt collection call
Techniques for taking the emotion out of discussing owed monies
The importance of listening to what the customer is saying
Creative methods of securing the overdue payment

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Course:	Practical Skills & Techniques for Successful Telephone Debt Collection
Price:	R2,350 Excluding VAT
Duration:	1 Day
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