Advanced Debt Collection Strategies

The collections area is an ongoing challenge, and to keep on top of the game, it is important to continuoualy look for new ideas and refresh your knowledge.

This course will give more experienced credit controllers an objective view of their work, as well as an insight into how other companies in the industry have been successful at increasing their collections. You will also investigate issues pertaining to your company's credit policy, and discuss latest trends to refine and futher improve your practical collection skills.

 
Topics covered in this intensive 1-Day program include:

• Understanding the developing role of Receivables in the Total Business Process
• Working within your Company's Credit Policy - are there ways of making it work for you?
• Collecting large debt - Proactive Collection Planning as the key that unlocks the payment problem
• Collecting difficult debt - situations when you can apply Negotiation Techniques & Conflict Resolution Skills to identify and solve the problem
• Innovative Collection Timing Strategies - How to ensure your debt is "First in Line" for payment
• Advanced use of Client Profiling - Aligning your approach to the personality of the person you are dealing with
• Watching out for the "Criminal Debtor" - Spotting the Danger Signals in time
• Keeping them honest - Proven strategies to ensure debtors honour their commitment to pay