Effective People Management Skills

People related problems in the workplace are typically highly emotive, sensitive and require immediate intervention.

Managing people is one of the most difficult aspects of being a manager. Sensitive issues arise almost daily, and the way you deal with these situations dictates the mood of your department or team.

In many cases a sensitive issue can easily blow up and could lead to:

• Tension in the workplace
• Uncooperative staff
• The resignation of a valuable employee
• Union action including strikes
• CCMA or Labour Law implications

In order to gain your staff's respect and buy-in and the approval of senior management, you need to solve people-related problems quickly, sensitively and professionally - without having to always resort to formal disciplinary procedures. To address this particularly important issue, CBM Training has developed an intensive 1-day programme packed with essential management techniques to assist you through even the most awkward or difficult situations.

By investing just one day out of the office you will gain a wealth of practical people management skills that experienced managers have spent a lifetime accumulating!

The following are just a few of the skills you will learn:

• Deciding what makes a good people manager and incorporating these attributes into your management style
• Easing tension in the workplace by dealing with sensitive or awkward situations as they arise
• Discovering the best possible method of solving particularly sensitive people issues
• Learning how to sort out problems informally before they escalate and get out of hand
• Using a formal disciplinary meeting as a launch pad for success rather than a demotivating experience

By investing just one day you will gain the key skills you need to avoid aggravating embarrassing situations, and gain credibility and respect in your workplace as a manager who facilitates a harmonious working environment.

The toughest part of being a manager is not the increased workload, or the increased accountability. It is neither the added pressures nor longer hours. The toughest part of being a manager is undoubtedly managing people effectively.

Managing people is a skill that needs to be acquired, practices and continually revisited. To ensure your staff remain productive, diligent and motivated, you need to learn the critical skills to managing people confidently and sensitively.

This highly practical and interactive 1-day course will provide you with the following vital people management skills:

• Assessing the various ways of successfully managing people and finding the method most suited to you
• Discovering ways of raising sensitive topics in informal meetings to ensure you get the point across
• Knowing when an informal meeting is not going to achieve results and where to go from there
• Training yourself to deal with awkward situations as soon as they arise and not waiting until they get out of control
• Using techniques to discipline your staff in a way that not only corrects their behaviour, but also motivates them
• Communicating effectively with your staff by clearly stating your requirements and listening carefully to complaints and suggestions
• Leading by example: avoiding common unproductive people management behaviours!
• Constantly re-looking and monitoring the way you manage to ensure you are not drifting into bad management habits