Practical Confidence and Assertiveness Skills

The ability to be assertive without being intimidating, offensive or aggressive is a key skill needed by successful managers and business people in South Africa today.  Confidence is regarded as one of the cornerstones of an assertive business style. In this two-day program delegates will be exposed to practical, easy to implement techniques that will increase their self-confidence and assertiveness levels.

Developing Assertiveness skills requires investment in time and the courage to try the techniques in the work place. But the payoff is an increased respect and understanding between you and your colleagues, customers and staff.

By the end of this intensive 2-day course, delegates will be able to:

• Manage your staff more effectively by learning how to communicate in a clear, assertive manner
• Avoid taking on unnecessary work by knowing how to and when to say “No” in a manner that does not give offence
• Maintain the respect of the Colleagues and Superiors by discovering how to keep control of your temper and emotions, even in difficult business situations
• Defuse difficult situations and resolve conflict by using some proven assertiveness techniques to deal constructively with all parties
• Increase and project a self confident manner to become more influential in your dealing with staff, management, customers and suppliers
• Reduce your work related stress by learning to stand up for yourself, your team and the ideas that you believe in
• Communicate clearly and avoid misunderstandings by learning how to apply assertive behaviour in an unambiguous manner – optimising the honest, open and respectful communication that leads to peak performance
• Boost your professional and personal achievements by evaluating and implementing proven methods for enhancing self-confidence